• Word, Excel^® and PowerPoint^® documents (Microsoft^® Office 2003, 2007, 2010 and 2013 Macintosh^® versions 2004, 2008 and 2011)
• PDF
• JPEG (photo), PNG
• Text content (supported with “Paste Board”)

No. PrintRover Cloud prints directly to a Wi-Fi printer or a printer connect to a Wi-Fi router without the need for an intermediary Microsoft Windows PC/Apple Mac computer.

Yes, PrintRover Cloud requires internet access. End-user devices need to have Wi-Fi, 3G, 4G or GPRS enabled to access email, email attachments, web pages, web storage services and PrintRover Cloud Services. This requires an appropriate broadband and/or cellular service connection.

If the printer is supported and available on the Wi-Fi network, then PrintRover Cloud should automatically discover it. If not, it has to be added manually.

Yes, PrintRover Cloud supports the following printers without built-in Wi-Fi support:

• PostScript 3/PCL 5/PCL 6 compatible printers
• HP^® printers/All-in-Ones supporting PCL 3^®
• Epson^® printers/All-in-Ones supporting ESC/P^®-R

These printers have to be connected to a Wi-fi Router to be accessible via PrintRover Cloud.

PrintRover Cloud prints most documents in their native format directly from end-user devices. However, please note that there is no guaranteed support for all fonts, or minor formatting selections. If completely accurate prints are needed, we recommend direct printing from a Microsoft Windows PC/Apple Mac computer.

Yes. PrintRover Cloud can print email content using the “Paste Board” feature.

Note: Header information will not be copied and printed.

Yes. PrintRover Cloud can print email attachments that are supported. A workflow is provided in the Installation and Usage for End-Users section below.

Yes, PrintRover Cloud can print from any app, provided the file type is supported and the app has enabled file sharing. A workflow is provided in the Installation and Usage for End-Users section below.

Yes. PrintRover Cloud lets end-users print from their favourite web browser with a few simple steps. A workflow is provided in the Installation and Usage for End-Users section below.

Yes. PrintRover Cloud allows printing of supported documents from web storage services like Dropbox and Box.Net^®. A workflow is provided in the Installation and Usage for End-Users section below.

Yes, PrintRover Cloud can print photos, pictures and images. A workflow is provided in the Installation and Usage for End-Users section below.

PrintRover Cloud can be accessed by purchasing a PrintRover Cloud Services subscription, installing the PrintRover Mobile Print Client apps on end-user devices with access to a Wi-Fi or 3G, 4G or GPRS network, and authorizing end-users through an easy-to-use PrintRover Management Console.

An individual PrintRover Cloud account is hosted on a virtual, private server infrastructure set up exclusively for each organization and all data is sent over a secure, 128-bit encrypted link. (However, please note that there are risks inherent in Internet connectivity that could result in loss of privacy, property and confidential information.)

Only end-users authorized in the PrintRover Cloud Management Console by the PrintRover Administration of each organization are authorized to access PrintRover Cloud. Further end-user access can be restricted to specific IP address ranges specified by the PrintRover Administrator.

For more details on the terms and conditions, please refer to the Subscription Services and End User License Agreements.

PrintRover Cloud is operated on high-availability servers on the Web. However, please note that this is subject to server and network maintenance and upgrades, or disruption due to any other unforeseen events. For more information on service levels, please refer to the Service Level Commitment.

For more details on the terms and conditions, please refer to the Subscription Services and End User License Agreements.

End-users of each organization are managed by the organization’s designated PrintRover Administrator through a simple, easy-to-use PrintRover Cloud Management Console. The login credentials for the PrintRover Cloud Management Console are sent by email to the PrintRover Administrator after the PrintRover Cloud account is set up for the organization.

The following PrintRover Cloud reports are sent to the PrintRover Administrator in a spreadsheet, on a monthly basis by email:

• Monthly Customer Account Report, and
• Monthly Printing Usage Report.

We expect PrintRover Cloud to be used for lawful purposes only. Use of PrintRover Cloud Services in violation of any applicable law or regulation is not permitted. This includes without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, and material that that is obscene, defamatory, seditious, incites racial disharmony, constitutes an illegal threat or violates export control law. In the event of a violation, we reserve the right to terminate your subscription to PrintRover Cloud.

For more details on the terms and conditions, please refer to the Subscription Services and End User License Agreements.

End-users of each organization are managed by the organization’s designated PrintRover Administrator through a simple, easy-to-use PrintRover Cloud Management Console. The login credentials for the PrintRover Cloud Management Console are sent by email to the PrintRover Administrator after the PrintRover Cloud account is set up for the organization.

When PrintRover Cloud is used for printing, documents are stored on your virtual, private servers only for the duration necessary to enable printing. We collect & store certain personal data (like your email address) and printing usage statistics to track subscription, provide monthly usage reports, ensure compliance with the terms of usage of PrintRover Cloud, and to modify/enhance our offerings.

We reserve the right, but not the obligation, to monitor any documents sent to the Cloud, to investigate any reported or apparent violation of the Subscription Services and End User License Agreement, and to take any action that we in our sole discretion deem appropriate.

The print performance offered by PrintRover Cloud depends on various factors. While we provision adequate computing capacity for each PrintRover Cloud account based on the subscription pack purchased, the following factors will impact performance: number of concurrent end-users accessing the cloud at any point of time; the file size of the documents; the Wi-Fi, 3G or 4G bandwidth available to download email/email attachments/web pages/web storage services attachments and access PrintRover Cloud; and the memory/ processing power available on end-user devices.

PrintRover Cloud supports the following mobile smartphones/tablets:

• Apple
  • iPod touch, iPhone 3GS (iOS 4.3 and above)
  • iPhone 4 (iOS 4.3 and above)
  • iPhone 4S (iOS 5.0 and above)
  • iPhone 5 (iOS 6.0 and above)
  • iPad (iOS 4.3 and above)
  • iPad mini (iOS 6.0 & above)

• Android
  • 2.1(Éclair)
  • 2.2 (Froyo)
  • 2.3 (Gingerbread)
  • 3.0, 3.1 & 3.2 (Honeycomb)
  • 4.0 (Ice Cream Sandwich)

PrintRover Cloud supports any email that can be configured in Apple Mail and Android native email, including Microsoft Outlook^®.

PrintRover Cloud supports most web storage services. In the iOS app, web storage services like Dropbox and Box.Net^® are preconfigured.

PrintRover Cloud does not support password-protected email attachments. However, end-users can still open the document, select and copy the content to be printed using “Paste Board”.

For printing webpages of logged-in/secure sessions, end-users need to select and copy the content to be printed using PrintRover Cloud’s “Paste Board”.

PrintRover Cloud supports a wide range of printers/All-in-Ones/MFPs complying with the following:

• Dell, HP, Lexmark, OKI, Ricoh, Samsung, Xerox and other manufacturers compatible with PostScript^® 3 or PCL 5^® or PCL 6^®
• HP^® printers/All-in-Ones supporting PCL 3^®
• Epson^® printers/All-in-Ones supporting ESC/P^®-R
• Wi-Fi enabled or accessible via a Wi-Fi network
• Bonjour/SNMP enabled.

Any paper type including photo paper that is supported by the printer can be used. The results may vary, as PrintRover Cloud is not using the highest available resolution of the printer.

PrintRover Cloud prints all documents at 216 DPI.

PrintRover Cloud offers different print options based on the item selected for printing.

For documents, PrintRover Cloud offers the following print options:

• Paper size to be used: Letter, A4, A5 (only on iOS)
• No. of copies: 9 (max.)
• Page Range
• Color options: Color, Black & White (Default values can be set for paper size and color options)
• Duplex

For images, it offers the following print options:

• Image size/Paper size to be used: 5”x7”, 4”x6”, 3.5”x5”, Letter, A4
• No. of copies: 9 (max.)
• Color options: Color, Black & White (Default values can be set for paper size and color options)
• Image Orientation: Auto rotate
• Duplex

PrintRover Cloud limits file sizes to 5 MB for performance reasons.

The PrintRover Mobile Printing Client app will terminate if the call is answered. However, the print data that has been sent to the printer until then will be printed.

Yes, there is an uptime guarantee for PrintRover Cloud as specified in the Service Level Commitment. In case the uptime guarantee is not met, we will credit your account as per the Service Level Commitment.

Click on “Order Now” in this website, provide the requested organization information, identify a PrintRover Administrator for your organization, select a subscription pack and submit your order. Upon receipt of the order, we will send an electronic invoice with payment instructions to the PrintRover Administrator. On receipt of payment, we will send the designated PrintRover Administrator an email notification confirming the subscription, with login credentials for the PrintRover Cloud Management Console, instructions to setup end-users and use PrintRover Cloud.

Yes, all details indicated as mandatory in the registration form have to be provided to initiate the order and set up your subscription for PrintRover Cloud.

A short name is required for us to set up the private domain for your private PrintRover Cloud account. For example, if you enter a short name of xyz, we will set up your PrintRover Cloud domain as xyz.printrover.net.

Yes, a paid 30-day/50-user subscription is available for PrintRover Cloud. You can purchase the trial subscription in the same manner as any of the other PrintRover Cloud Services subscription packs.

Please refer to the Pricing & Ordering section on this website.

The PrintRover Mobile Printing Client app is free to download on end-user devices. However, it can be used only if there is a valid PrintRover Cloud subscription for your organization.

You can make payments via electronic fund transfer to the designated Thinxtream bank account, specified in the invoice.

After we receive payment, a private PrintRover Cloud account is created for your organization and an email notification is sent to the PrintRover Administrator with the details required to login to the PrintRover Cloud Management Console and set up end-users.

We will confirm the start date of your subscription in our email notification, sent upon receipt of your payment.

A PrintRover Cloud subscription is valid for the purchased duration commencing with the start date indicated in our email notification, sent upon receipt of your payment.

Yes. You can upgrade your subscription to a higher tier supporting a larger number of end-users (e.g. upgrade from 100 users to 500 users) anytime during an existing valid subscription by paying the applicable incremental subscription fee (we will provide you with a credit for the unexpired portion of your existing subscription).

Send an email to PrintRover Operations [ This email address is being protected from spambots. You need JavaScript enabled to view it. ] requesting an upgrade to the desired subscription user tier. Your upgrade will be activated upon receipt of payment for the incremental subscription fee as per our invoice.

An active subscription cannot be downgraded to a lower tier. However, after expiry, a different subscription in a lower user tier can be purchased based on your reduced needs.

Note: If you are downgrading your subscription, you will have to set up your end-users again.

No, once a subscription is purchased cancellation is not possible. PrintRover Cloud Services subscriptions are offered on a non-refundable basis.

Not at this moment. We will remind the PrintRover Administrator of subscription expiry and the renewal process. The PrintRover Cloud Services subscription will be renewed based on your response and receipt of payment.

Once a subscription nears its expiry date, we will send email notifications to the PrintRover Administrator to initiate a renewal before the expiry date.

You need to send an email to PrintRover Operations [ This email address is being protected from spambots. You need JavaScript enabled to view it. ] requesting renewal of subscription or reply to the reminder email notifications sent by us. Note: A subscription that is renewed within 7 days of expiry will retain all prior end-user set up information. If you are downgrading your subscription, you will have to set up your end-users again.

If a subscription is not renewed within 7 days of expiry, all prior end-user setup information is deleted and the renewal subscription is treated as a new purchase – this involves fresh registration and end-user setup.

Please send an email to PrintRover Operations [ This email address is being protected from spambots. You need JavaScript enabled to view it. ] requesting for subscription history.

The maximum number of end-users and devices that can simultaneously access PrintRover Cloud is limited by the user tier of the subscription pack you have ordered.

There is no restriction on end-users accessing PrintRover Cloud from multiple devices. However, each end-user/device combination will consume one user quota from the user tier of the subscription pack you have ordered.

Each PrintRover Cloud end-user quota can be used for any device based on the Apple iOS or Android mobile operating systems. However, the maximum number of devices that can use PrintRover Cloud is restricted by the user limit of the subscription pack you have ordered.

No, PrintRover Cloud subscriptions are not transferrable.

PrintRover Cloud is offered with a 60 day warranty for functionality. All updates and upgrades are offered at the discretion of Thinxtream.

Please login to the PrintRover Cloud Management Console to add/delete end-users.

To add end-users, click on the ‘Add’ button, enter the required details of the end-user and submit. An email notification will be sent to the corresponding end-user’s email ID with his username and password.

For deleting end-users, click on the ‘Delete’ button. All existing end-users will be displayed with an option to select and delete.

Providing a range of IP addresses for your organization enhances security of PrintRover Cloud by blocking requests coming to the cloud from IP addresses outside the provided range.

We will email monthly usage reports detailing printing activity by end-users to the PrintRover Administrator.

The PrintRover Mobile Printing Client is available from:

• Apple iTunes^® store: https://itunes.apple.com/us/app/printrover-mobile-printing/id681123949?ls=1&mt=8
• Google Play: https://play.google.com/store/apps/details?id=com.printrover.app.print&hl=en

You can download the app with a valid store account.

Note: You will not be able to use the app until your organization’s PrintRover Administrator has created an account for you, and provided you with login credentials.

You can start using it after your organization has purchased a subscription to PrintRover Cloud, your organization’s PrintRover Administrator has created an account for you and you have received the login credentials from the PrintRover Administrator. To login and start using PrintRover Cloud, you should enter your Username, Domain and Password as specified by the PrintRover Administrator.

• Pre-requisites & Setup:
  • Ensure that your organization has subscribed for PrintRover Cloud.
  • Ensure that you have been authorized as an end-user by your organization’s PrintRover Administrator.
  • Ensure that your device has internet access through either a Wi-Fi, 3G or 4G network (through your broadband/cellular service connection) to download apps from Apple iTunes store.
  • Ensure that you have a valid iTunes store account.
  • Download PrintRover Mobile Printing Client from the Apple iTunes store.
  • Register by submitting a valid domain, username and password, provided by your PrintRover Administrator.
  • Ensure that your device and the printer are on the Wi-Fi network. If not, follow the instructions on either the device or printer to set up correctly.
  • Ensure that your device has internet access through either a Wi-Fi, 3G or 4G network.
  • Run PrintRover Mobile Printing Client.

• For email:
  • Open the mail using the Apple Mail app.
  • Copy the email content.
  • Paste in “PasteBoard”.
  • Preview and print.

• For email attachments:
  • Open the mail using the Apple Mail app.
  • Press and hold the supported file attachment.
  • You will get a pop-up to “Open in PrintRover”.
  • Once open, you can preview and print.

• For shared documents from other apps:
  • Press and hold the supported file attachment.
  • You will get a pop-up to “Open in PrintRover”.
  • Once open, you can preview and print.

• For photo/image printing:
  • Copy the photo/image from the Camera Roll.
  • Paste in “PasteBoard”.
  • Preview, resize through zoom (if needed) and print.

• For webpage printing:
  • Type/copy the URL you wish to print into the “Webpage Printing” address bar and tap “Go”.
  • If needed, select the option to add background and linked images to the preview.
  • Preview and print.
  • For secure webpages/authorized sessions, select and copy the content into “Paste Board” to print.

• For web storage printing:
  • Login to your web storage account.
  • Open the file that needs to be printed.
  • Press and hold the opened file.
  • You will get a pop-up to “Open in PrintRover”.
  • Once open, you can preview and print.

• For “Paste Board” printing:
  • Select and copy the content you wish to print.
  • Paste it in “Paste Board”.
  • Preview and Print.

• Pre-requisites & Setup:
  • Ensure that your organization has subscribed for PrintRover Cloud.
  • Ensure that you have been authorized as an end-user by your organization’s PrintRover Administrator.
  • Ensure that your device has internet access through either a Wi-Fi, 3G or 4G network (through your broadband/cellular service connection) to download apps from Google Play.
  • Ensure that you have a valid Google Play store account.
  • Download PrintRover Mobile Printing Client from Google Play.
  • Register by submitting a valid domain, username and password, provided by your PrintRover Administrator.
  • Ensure that your device and the printer are on the Wi-Fi network. If not, follow the instructions on either the device or printer to setup correctly.
  • Ensure that your device has internet access through either a Wi-Fi, 3G or 4G network.
  • Run PrintRover Mobile Printing Client.

• For email:
  • Open the mail using the Mail app.
  • Copy the email content,
  • Paste in “PasteBoard”.
  • Preview and print.

• For email attachments:
  • Open the mail.
  • Select the file for preview/download.
  • Select “Print with PrintRover” from the menu.
  • Preview and print.

• For shared documents from other apps:
  • Select the file.
  • Select “Print with PrintRover” from the menu.
  • Preview and print.

• For photo/image printing:
  • Select the image from Gallery.
  • Click “Share”.
  • Print using “Print with PrintRover”.

• For webpage printing:
  • Select the menu and choose More->Share Page->“Print with PrintRover”.
  • Preview and print.
  • For secure webpages/authorized sessions, select and copy the text content into “Paste Board” to print.

• For web storage printing:
  • Login to your web storage account.
  • Open the file that needs to be printed.
  • Select and copy the content you wish to print.
  • Paste it in “Paste Board”.
  • Preview and Print.

• For “Paste Board” printing:
  • Select and copy the text content you wish to print.
  • Use “Paste Board”.
  • Print.

No. PrintRover Cloud can only print via Wi-Fi to supported printers that are accessible directly on a Wi-Fi network.

Yes. You can print to any printer as long as it is supported by PrintRover Cloud and available on a Wi-Fi network, your device and the printer are on the same Wi-Fi network and your device is authorized to access the Wi-Fi network and printer.

If your device has an app supporting zip folders, you can extract the files and print using PrintRover Cloud.

No. PrintRover Cloud cannot edit any documents on your device. It only allows you to preview and print.

No. PrintRover Cloud supports printers without built-in Wi-Fi capability, which are connected to a Wi-Fi router. Please refer to Specifications and ensure that the printer is supported by PrintRover Cloud.

No. You only need to install the PrintRover Mobile Printing Client app on your device. There is no need to install any additional software on your PC.

If your organization’s printer is supported by PrintRover Cloud, PrintRover Cloud should automatically discover it. If not, please add it manually.

If your organization’s printer is supported by PrintRover Cloud (please refer to Specifications), and is on the Wi-Fi network but is not discovered by PrintRover Cloud, you have to manually enter the printer name and a valid IP address. Once added, you can validate to check the availability of the printer, after which your printer is ready to use.

Use the Back button to cancel the print job.

If you check this option, all background and linked images in the webpage will be added to the preview. This will considerably increase the time taken to preview and print the webpage.

The PrintRover Mobile Printing Client app will terminate printing if you answer the call. However, the print data that has been sent to the printer until then will be printed.

A network or server access error may have occurred, due to which the submission of the registration form failed. Please try re-submitting it.

Our email notification should be delivered to your email account within a few minutes of registration, subject to Internet traffic conditions.

If you have not received it after a reasonable wait, please follow these instructions:

• Your custom email filing rules may have moved our email from the Inbox to one of your email Folders.
  Please check all your email Folders.

• Occasionally, your email account or internet service provider may classify our email as Spam or Junk.
  Please check your Spam or Junk email folders and add our email address to your Safe Senders list.

• If you still have not found our email, it may be lost or blocked by your internet service provider.
  Please contact PrintRover Support and note the following:
  • Do not forget to provide the email id you supplied while trying to register, to help us retrieve your details.
    Without this, we will not be able to validate you.

You can add end-users in the PrintRover Management Console, as soon as you receive our email notification confirming that your private PrintRover Cloud account has been set up. However, end-users will not be able to access your private PrintRover Cloud account, until the PrintRover domain name assigned for your organization (e.g., if xyz is the organization short name you provided, xyz.printrover.net) has been propagated through the internet (DNS propagation). In most cases, this should be completed in a few hours.

Please raise a support request through PrintRover Support describing your problem and we will respond to it.

Please raise a support request through PrintRover Support describing your problem and we will respond to it.

Please raise a support request through PrintRover Support describing your problem and we will respond to it.

Please raise a support request through PrintRover Support describing your problem and we will respond to it.

Please raise a support request through PrintRover Support describing your problem and we will respond to it.

Please raise a support request through PrintRover Support describing your problem and we will respond to it.

Please contact your organization’s PrintRover Administrator to reset your password.

Confirm the following:

• The printer is supported by PrintRover Cloud.
• The printer has been setup using Wi-Fi guidelines as per the Printer User Manual.
• The printer is turned ON.
• Your printer is connected to the same network as your device.
• If the printer is not discovered automatically, enter the printer’s IP address manually.

PrintRover Cloud does not store a manually-added printer. You have to re-enter it.

When you are in an authorized session and try to print, the URL request sent to PrintRover Cloud is rejected as the logged-in session cannot be validated, resulting in an error. For such pages, use PrintRover Cloud’s “Paste Board”, and select/copy/paste the desired content from your browser, and print.

Complex webpages with several or dynamic elements may not preview or print accurately in the current release of PrintRover Cloud.

This could be due to various reasons. Your webpage may be complex and have several elements. Your Internet connection may be slow. Also on iOS, enabling the option to download background and linked images will increase the time taken to generate a preview, as there is much more content to be previewed. You could uncheck the option and try again.

Yes, sometimes all copied content does not get pasted into “Paste Board”.

Note: In Android, only the text content can be pasted.

Open the printer tray, reset the tray slot and replace the existing paper with paper of the required size.

Select a paper size in PrintRover Cloud that is smaller than the paper available in the printer. Else, the content in your document that is beyond the paper edge may not be printed.

Clear the paper jam and the printer will resume printing. You may need to re-initiate the print job.

This depends on the size of the print job. One-page documents should be saved in your printer’s memory and would normally print after a paper reload. For longer documents or color images, you may need to re-initiate the print job.

Please check with the PrintRover Administrator of your organization, or refer to the Printer User Manual or the Quick Start Guide.

It is likely that your organization’s subscription for PrintRover Cloud Services has expired. Please check with the PrintRover Administrator of your organization.

In case of a problem, please contact the PrintRover Administrator of your organization. Your PrintRover Administrator will resolve your issue or contact PrintRover Support. We will respond only to support requests from your PrintRover Administrator.